Good to know
What to know about working with us.
Do we have to pay extra for updates?
No. Updates are included at no extra cost and are ongoing, so your site keeps pace with current web standards and security.
What software do we need to have or install?
None. The solution is fully hosted and managed, so you can use it from any browser with nothing to install or host.
Can we use our own graphic designer?
Yes. Most clients use our design team, but your own designer can design on top of the platform.
Can we use our own programmer?
We handle all custom programming, design, and development. Staff with CSS or HTML skills can adjust content elements.
What sort of payment options exist?
Annual and monthly billing. Annual billing is due the first Monday of September, and your first year is prorated up to that date. Every new subscriber gets a 30-day risk-free trial with a full refund if they cancel.
Are there any discounts?
Yes. You earn referral credits for recommending us to peers, with more credit for higher-tier referrals and no limit on total credit. There is also an opt-out credit if you don’t need the email marketing feature.
What kind of support is provided?
Online support is unlimited, and questions submitted by 5:00 pm CT are answered the same day. Phone and written support are available for urgent needs at no extra charge.
